We want you (and your pup!) to absolutely love your order. Below you’ll find everything you need to know about returns, replacements, and what to do if something goes wrong.
🐾 Do you accept returns or exchanges?
Since each item is made to order just for you, we’re unable to accept returns or exchanges for things like:
- Incorrect size ordered
- Color preferences
- Buyer’s remorse
Please double-check sizing, design, and shipping info before placing your order. If you have questions, we’re always happy to help in advance!
📦 What if my item arrives damaged or incorrect?
Oh no — that’s on us (well, Printify, our trusted production partner). If your order arrives:
- Damaged
- Misprinted
- Or not what you ordered
Please reach out to us within 7 days of delivery with your order number and a clear photo of the issue. We’ll gladly send a free replacement or issue a refund.
👉 Click here to send us an email to report an issue
🚚 What if my order never arrived?
If your package is lost in transit or hasn’t arrived after 30 days, contact us and we’ll look into it right away. We’ll either replace the item or issue a refund depending on the situation.
🐶 Do I need to send the item back?
Nope! Since we don’t keep inventory on hand and each product is made to order, there’s no need to return anything to us. Just send us a message with your photo and we’ll take care of the rest.
🧼 What if I ordered the wrong size?
Unfortunately, because everything is custom-printed, we can’t offer exchanges for sizing issues. But don’t worry — size charts are included in every product listing so you can find your perfect fit. If you’re unsure, feel free to ask before ordering!
💌 How can I contact you?
You can reach us anytime our email at [sirfrancispop@gmail.com]. We do our best to reply within 24–48 hours (excluding weekends and holidays).
✨ A Note From Us
We’re a small shop with a big love for pets, and your satisfaction means the world to us. If you’re ever unsure about anything before ordering — or run into a rare issue after — just reach out. We’re here to help!